Privacy Policy

Introduction

The Hotel Metropolitan (ABN: 63 807 715 104) (the Hotel) is a Hotel and offers services not only to the local community bust also domestic and international tourists. Services offered include the provision of food and beverages, accommodation, live music performances and gaming.

Purpose of this policy

The Hotel respects the privacy of all persons who may provide information to the Hotel. As such it is committed to ensuring any personal information provided by a customer, individual or company with whom the Hotel deals, is protected in accordance with the Privacy Act 1988 (Cth). The Hotel is committed to ensuring the proper collection, storage, use and disclosure if personal information. This purpose of this policy is to outline details of the information we collect from you and how we will use, disclose, collect and hold this information.

Under no circumstance will information be sold or made available to market agencies and similar parties who are not involved with Hotel Metropolitan. However, if you have any further questions relating to this privacy statement, please do not hesitate to contact us by emailing us on info@hotelmetro.com.au or by calling us on (08) 8231 5471 If you use our website you do not need to disclose your identity to us. Our web server collects information through the use of browser cookies. The information obtained through the cookie software is only used for the purpose of collecting statistics such as the number of users who visit our site, the date and time of visits, the number of pages viewed and traffic patterns. Although cookies are used on this site to track site usage, cookies are not used to track your activities for the purpose of personalised direct mail campaigns or for future contact. Any additional information that may be collected by our server, such as IP address or details of information downloaded, will only be used for internal purposes and such information will be treated in accordance with this policy. The purpose of collecting this information is to evaluate the performance of the website and to improve the content and format for its users.

Personal Information the Hotel collects

Personal information is any information that can be used to identify an individual and includes your name, address, email address, telephone number and your identification card number (ie drivers licence). The Hotel collects information from a variety of sources including dealings with customers, clients and businesses within whom we deal.

  • In order to provide the services we do, the following information will be collected as a minimum:

  • Name of an individual customer or the contact person(s) for the organisation with whom we deal

  • Address and contact details for an individual customer or an organisation with whom we deal

  • Phone and email contact for an individual customer or organisation with whom we deal

  • Payment details if required.

This is not intended to be an exhaustive list and depending on the services you require, we may seek to obtain further information from you in order to comply with our legislative obligations or our own internal recording keeping.

How personal information is collected and held

Hotel Metropolitan will not use your personal information for any purpose you would not reasonably expect us to. Your information may be used by Hotel Metropolitan to enable us to enhance our relationship with you, however it is your decision whether you wish to provide us with the information necessary for this service.

All personal information collected by Hotel Metropolitan will be used to ensure our marketing programs function properly both from a functional and operational perspective and for planning and product development, to ensure that our marketing programs are tailored to suit your needs. The personal information collected is fundamental in order for you to participate in various marketing programs.

For operational purposes, Hotel Metropolitan may divulge your personal details to a third party where there is a duty to the public to disclose that information ie, where the law requires us.

On termination of your participation in any of the Hotel Metropolitan programs, your contact details will be noted as closed and after twelve months, your details will be deleted from out database.

We do not intend to distribute or disclose any information collected to any overseas locations. However, we do not guarantee that any third party with whom we deal and to whom your information may be provided in accordance with this policy, will do the same. The privacy policy of any third party should be referred too.

Your rights – how you may access and correct information we hold about you

As a customer you also have the right to request access to your personal information that Hotel Metropolitan has relating to your enquiry. Please direct such requests in writing either to the general enquiry section of on the website or to the enquiry contact for that particular hotel marketing program.

Where an individual or organisation seeks to access their information, we may require that individual or organisation to show evidence that they are in fact the individual or authorized person from an organisation before divulging the information requested.

Security

The Hotel Metropolitan takes reasonable steps to ensure that your information is secure from any unauthorised access or disclosure and all times, complies with the federal privacy laws. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.

Complaints and enquiries

Any complaints including a suspected breach of the policy, should be directed to The Licensee or General Manager. A suspected breach may include where you believe:

  • Someone has gained access to your personal information

  • We have breached our privacy obligation or your privacy rights in any way

  • You would like to discuss any issues about our privacy policy

A complaint should first be made in writing to the Hotel and it must outline your concerns. Any complaint or enquiry should be forwarded to us on info@hotelmetro.com.au. We will endeavor to respond to this complaint within 30 days. If you are unhappy with the response received you should contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or enquiries@oaic.gov.au.

Changes to our privacy policy

This information relates to our current privacy standards. We may vary our privacy statement from time to time.

Contact

The Hotel Metropolitan
46 Grote St Adelaide 5000

Phone: 08 8231 5471
Email: info@hotelmetro.com.au
Website: hotelmetro.com.au

Policy created: 3 March 2020